Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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KSATT - Knowledge, Skills, Abilities, Tasks and Technology: Combining Knowledge Graphs and Algorithms to Find Hidden Skills
As NASA underwent a reorganization, it recognized a need to gain a data-driven understanding of its workforce's skills and knowledge. The organization gathered disparate…
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Setting the Stage for Success: A KM Implementation Journey
Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a…
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Productizing Knowledge Services: Reimagine Knowledge Flows and Generate Revenue
Improving customer experience is the key to getting your KM tools noticed and used. Grant Thornton applied Agile methodology to brainstorm, scope, build, and release creative…
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Stronger Together
Business process and knowledge management teams are increasingly being tied to one another and the strategic initiatives of the organization. Learn how unprecedented…
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Narrative Thinking: Collaboratively Navigating Uncharted Terrain
Lance Weiler’s experience as a Hollywood innovator and director of Columbia University’s Digital Storytelling Lab has given him a unique perspective on: Incorporating…
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Ensuring KM's Seat at the Table: Supporting Technical Expertise
At TechnipFMC, knowledge management has partnered with talent management to drive the definition and development of its new Technical Expertise Program, a four-tier technical…
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Mobilizing Knowledge Across the Army
At the U.S. Army Training and Doctrine Command (TRADOC), the journey to achieve "knowledge mobilization" began with an order by General Funk to "fix" knowledge management…
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How Innovative is Your Approach to KM?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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Building the Roadmap Together: KM Highlights from APQC's Conference
Knowledge management has been on a wild ride for the past few years. KM teams must keep up with rapidly evolving needs for everything from search and discovery to virtual…
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Tipping Points for KM at the Asian Development Bank
How do you change knowledge management in a 50+ year old organization, where knowledge management was understood as counting knowledge products and knowledge events? What are…
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A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience
As organizations worldwide are taking on digital transformation initiatives, the modernization of knowledge management (KM) technology has become crucial. KM software plays…
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The Steps KM Forgets When Managing Change
In this webinar, APQC’s Cindy Hubert and Lauren Trees outline key aspects of KM change management, focusing on steps that often get overlooked: Empathizing with end…
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Trends and Best Practices in Knowledge Transfer
In this on-demand webinar, APQC’s Lauren Trees explains why hybrid work, rapid change, and new technology are driving so many knowledge management programs to prioritize…
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