Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Request for Proposal (RFP) Cost Template for a Supply Chain Control Tower
This request for proposal (RFP) cost template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
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Tools & Templates|
Request for Proposal (RFP) Solution Template for a Supply Chain Control Tower
This request for proposal (RFP) solution template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
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Tools & Templates|
Request for Proposal (RFP) Addendum for a Supply Chain Control Tower
This template is an addendum to a Request for Proposal (RFP) that was issued in November 2017 for the Global Family Planning Visibility and Analytics Network (VAN)…
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Tools & Templates|
Supply Chain Control Tower Interface Specification and Guidelines
In order to capture, use, and share supply chain data across multiple sources and organizations, a control tower must integrate various systems and tools. This guide captures…
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Tools & Templates|
Request for Proposal (RFP) Template for a Supply Chain Control Tower
This example Request for Proposal (RFP) wasissued in November 2017 to identify a technology solutions vendor for a control tower platform. A technology solution was needed to…
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Tools & Templates|
Example Data Use Rights Table for a Global Supply Chain Network Platform
This Data Use Rights Table is one of three components that make up the main legal framework of a multi-enterprise supply chain business network called the Global Family…
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Tools & Templates|
Example Terms of Use for a Global Supply Chain Network Platform
This is an example legal framework that can be used across a supply chain network of different companies and organizations working together. It outlines the legal terms under…
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Presentation Slides|
Robotic Process Automation: The Gateway to Process Improvement
The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Setting the Stage for Success: A KM Implementation Journey
Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a…
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Presentation Slides|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…