Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…
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This “KM Essentials” collection explains why organizations should identify strategically important knowledge and outlines techniques for doing so. The collection includes an…
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2023 Managing Process Knowledge Survey Report
In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee…
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Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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Positioning KM as a Strategic Business Partner
In 2022, APQC surveyed how KM programs interact with internal customer groups, areas where knowledge management has established partnerships with strategic organizational…
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Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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APQC's Knowledge Management Program Framework
APQC's Knowledge Management Program Framework provides a detailed roadmap to design, implement, and sustain a KM program. This white paper describes the framework in detail,…