Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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Collections|
Business Process Management Maturity Benchmarks
Prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), this collection highlights benchmarks for organizations from multiple…
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Key Measures for Knowledge Management
Almost every organization with a knowledge management (KM) program monitors its KM strategy, processes, tools, and approaches to determine how well KM aligns with business…
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Boundless Benchmarking: Revolutionizing Business Models With Open Standards
Benchmarking continues its reign as one of the most popular and effective management tools used. Even great management tools cannot stand still and must evolve if they are to…
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Finance Shared Services Key Benchmarks
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industry benchmarks highlight key performance indicators (KPI) for…
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This collection curates the latest finance shared services centers benchmarking research from APQC and sponsored by ScottMadden, including key benchmarks, top-performer…
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Key Benchmarks for Common Measures of Quality
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Artificial Intelligence in Customer Service
This content outlines trends and metrics related to the use of artificial intelligence (AI) for customer service, including: organizations' goals for applying AI in…
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