Understanding Finance Shared Services Benchmarks and Best Practices

Published On:
April 04, 2019
Authored By:

Financial shared services is an evergreen topic for APQC—but there are new developments brewing among the true top performers that deserve scrutiny. The leaders have been pulling multiple levers, from improving geographic coverage to proactively pursuing maturity in governance, structure, process utilization, technology, and analytics. The result is that top performers in APQC’s latest research consistently sport five times better staff utilization and a three times less the cost than the comparison group. Beyond the basic of process productivity, the leaders are innovating vigorously with data analytics to boost their own performance as well as support business performance.