APQC has continued to partner with ScottMadden on a multi-year Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs and provides benchmarks on costs, staffing levels, and productivity measures. In addition, the study examines delivery models, SSO practices, automation, and key trends that provide insight on leading practices.
This webinar, presented by Brad DeMent and Trey Robinson, partners in ScottMadden’s Corporate & Shared Services practice, highlights results from the benchmarking study and discusses how shared services is helping organizations achieve top performance. Key topics include:
- Characteristics of top-performing SSOs
- How end-to-end processes have been optimized in shared services
- Ways automation is changing the traditional FM SSO
- Trends with globalization and virtual models
This is a recording of the webinar. To view the presentation slides, click here.