Finance Shared Services Key Benchmarks: Services Industry

Published On:
December 08, 2025
Authored By:
APQC
Members-Only Content:

Featuring data from collaborative research from APQC and ScottMadden, this article provides key performance indicator (KPI) benchmarks for the services industry. Organizations can use this information to gain insight into the efficiency and effectiveness of their shared services processes. 

Metric categories provided include:

  • Cost effectiveness
  • Cycle time
  • Process efficiency
  • Staff productivity
Also found in Finance Shared Services Key Benchmarks
Type:
Data and Measures
Topics:
Finance and Accounting, Shared Services
Industries:
Legal Services, Professional Services/Business Services
Tags:
Key performance indicators (KPIs), Shared services

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