Total Cost to Operate the Finance Shared Service Center per $1,000 Revenue

Shared service centers (SSCs) provide a centralized team that carries out high-volume, repeatable processes on behalf of business units or areas across an enterprise. But not all SSCs are created equal—some operate far more productively and efficiently than others. In this article, APQC discusses cross-industry data on the median costs to operate SSCs for the finance function and highlights the strategies that leading organizations use to keep SSC costs low.