Tread Carefully with Global Models for Shared Services

APQC research finds that many large global organizations are re-thinking their strategies for delivering administrative and decision support services to internal customers. Shared services have been a core enabler of efficient service delivery for some time--so why is the topic still coming up regularly?

To find out, APQC's FM team caught up with Brad DeMent, a regular source of insight in this area. This Q&A article describes the nuances facing organizations that are considering implementation of global business services models and stresses the importance of sound planning and process management of global shared services.