Artificial Intelligence in Customer Service

Last updated:
June 02, 2022
Authored By:
APQC
 
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This content outlines trends and metrics related to the use of artificial intelligence (AI) for customer service, including:

  • organizations' goals for applying AI in customer service processes
  • How and to what extent customer service teams have adopted AI
  • How the use of AI is impacting key customer service metrics
Type:
Collections
Topics:
Customer Service, Customer Support, Knowledge Management
Tags:
Key performance indicators (KPIs), Artificial intelligence (AI)

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