Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
Collections|
Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
-
Presentation Slides|
Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
-
Reports & White Papers|
Effective Change Management Practices: Survey Report
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Presentation Slides|
Key Insights for Digital Transformation Success
Digital transformation is not a one-and-done acquisition of new technology. Its focus is on building the strategies and skillsets that enable an organization to continuously…
-
Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
-
Presentation Slides|
How to Be an Influencer: What It Takes to Shape Organizational Culture
In the face of disruptions like COVID-19 and trends like the Great Resignation, the stakes of culture are higher than ever for organizations. Outdated mindsets threaten…
-
APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
-
Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
-
Collections|
How to Shift & Sustain Organizational Culture
As organizations move toward a post-pandemic environment, they have a unique opportunity to get back or change their culture. APQC defines organizational culture as the…
-
Presentation Slides|
How HR Can be a Cultural Influencer
In this webinar, APQC's Elissa Tucker and Nathanael Vlachos Ph.D. will equip you to better manage culture in your organization. Learn: Why organizational culture is…
-
Presentation Slides|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
-
Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
-
Reports & White Papers|
Cultural Influencers: How to Shift and Sustain Organizational Culture
Organizational culture is a strategic-level issue that directly shapes daily work and the bottom line. The culmination of a collaborative endeavor between APQC and its…