Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
Challenges Faced with Adopting a Process Framework
Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…
-
Collections|
Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
-
Infographics|
Customer Journey Maps: Driving End-User-Focused Improvement
Customer journey maps are one technique organizations use to merge customer-centricity, data, and process to drive improvements. This infographic helps organizations better…
-
For an organization to operate effectively, it is crucial to have standardized, well-documented, and optimized business processes and knowledge management. Even though…
-
Infographics|
Top 5 Reasons to Manage Process Knowledge
Standardized, well-documented, and optimized business processes and knowledge management are essential for effective organizational function. Collaboration between process…
-
Infographics|
How to Overcome Barriers to Managing Process Knowledge
Effective organizations require standardized, well-documented, and optimized business processes and knowledge management. However, process and KM teams often operate…
-
Infographics|
Key Roles Involved in Managing Process Knowledge
For an organization to function effectively, standardized, well-documented, and optimized business processes and knowledge management are essential. Although process and KM…
-
Collections|
Supply Chain Benchmarking
This collection provides a supply chain perspective on benchmarking as a strategic tool, with a goal of understanding how it can continue to drive value for organizations…
-
Infographics|
Value of Benchmarking in Supply Chain
Benchmarking is the process of comparing and measuring a chosen set of variables internally or externally against others. APQC global research has found that organizations…
-
Infographics|
Defining the Process Excellence Assets
This infographic defines APQC’s process excellence assets and knowledge, including a quick overview of each asset and a link to dive deeper.
-
Infographics|
Connecting the Dots for APQC’s Process Excellence Assets
This infographic helps organizations understand how APQC’s process excellence assets and knowledge relate to each other and empower professionals.
-
Infographics|
Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
-
Reports & White Papers|
Best Practices in Applying Process Frameworks: 2021 Survey Report
In July 2021, APQC conducted its bi-annual Best Practices in Process Frameworks survey to learn how organizations are using process frameworks, the common adoption practices,…
-
Collections|
Benchmarking 2022: Evolution of Strategic Value
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
-
Collections|
Understanding Sustainability Programs
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…