Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Excellence in Knowledge Management at Mercer
Mercer is a global professional services firm that delivers advice and solutions to help organizations reshape work, retirement, investment, and health outcomes for a…
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Presentation Slides|
Using AI to Identify Skill Gaps and Surface Hidden Expertise
With more than 90 percent of the workforce remote today, simplifying where to source knowledge and expertise has become a critical challenge with a serious impact on…
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The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
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Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
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Case Study|
Excellence in Knowledge Management at SNC-Lavalin
Professional services and project management company SNC-Lavalin achieved a Level 4 maturity on APQC's Knowledge Management (KM) Capability Assessment Tool at the enterprise…
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Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
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The United States Central Command (USCENTCOM) is one of 11 unified combatant commands of the U.S. Department of Defense (DoD). APQC spoke with Tony Wilson, knowledge…
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Presentation Slides|
Managing Project Knowledge Through a Lessons Learned Process
Saudi Aramco’s Project Management Office uses KM as a key service to enhance project decision making and execution. It has a robust lessons learned process to manage…
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Presentation Slides|
Connect the Virtual Workplace Using Intelligent Search
Many organizations have suddenly found themselves in the virtual workplace. Having all employees working remotely has introduced challenges related to sharing knowledge,…
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Presentation Slides|
Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
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Presentation Slides|
The Mercer Brain: The Brain Behind Content Findability
As the world's largest HR consulting firm, Mercer relies on its intellectual capital to engage with prospects and clients. But despite having a wealth of information at its…
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Presentation Slides|
Think Tank: Knowledge Technology to Support Organizations in Crisis
The global pandemic is changing our relationship to technology. As social distancing went into place, we saw lightning-fast adoption of everything from telemedicine to online…
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Presentation Slides|
KM and COVID-19: Stories from the Front Line
KM leaders are striving to understand the impact of COVID-19 and how to rethink their priorities and projects in its wake. Over the past month, APQC has interviewed more than…
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Presentation Slides|
Think Tank: How KM Supports People & Organizations in Pandemic
The COVID-19 era feels like a sink-or-swim moment for KM teams. They will either partner with the business to address urgent problems, or see KM activities deprioritized as…
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Presentation Slides|
Managing KM Change Amidst Failure and Chaos
In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling…
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