Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Excellence in Knowledge Management at Cognizant
Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with…
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Case Study|
Excellence in Knowledge Management at Mercer
Mercer is a global professional services firm that delivers advice and solutions to help organizations reshape work, retirement, investment, and health outcomes for a…
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Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
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Case Study|
Excellence in Knowledge Management at SNC-Lavalin
Professional services and project management company SNC-Lavalin achieved a Level 4 maturity on APQC's Knowledge Management (KM) Capability Assessment Tool at the enterprise…
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Data and Measures|
Intersection of Data, Process, and Knowledge Management: Services Industry
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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Data and Measures|
Treasury Operations: Mining Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Services Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Innovation in the Face of Disruption: Services Industry Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Finance Analytics: Building High-performance Structure, Tools, and Teams Services Industry Spotlight
Analytics is an increasingly important part of finance’s role as strategic business partner, helping derive key business insights and support better decision making by…
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Data and Measures|
Supplier Risk Management Practices Report: Mining Industry
This report captures the current state of supplier risk management with actionable guidance from APQC. Gain insights into how organizations in the mining industry are…
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Data and Measures|
Supplier Risk Management Practices Report: Services Industry
This report captures the current state of supplier risk management with actionable guidance from APQC. Gain insights into how organizations in the services industry are…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Services Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Leading Practices for Financial and Managerial Reporting: Services Industry
APQC conducted a survey to help understand leading practices for effective and compelling financial and managerial reporting and how finance functions are leveraging data…
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Data and Measures|
Supply Chain Analytics in the Services Industry
This services industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts are…
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Case Study|
Excellence in Knowledge Management at Mercer
Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC…
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