Innovation in the Face of Disruption: Services Industry Report

Published On:
April 23, 2020
Authored By:
APQC
Members-Only Content:

Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and disruptions, mergers and acquisitions, reorganizations, and demographic turnover in the workforce.

APQC conducted a survey in early 2020 to find out how KM is responding to market, business, and technology disruptions. This report provides a services industry perspective into changes affecting KM and how KM programs are responding. Hot topics include migration to integrated cloud platforms, advanced analytics, machine learning/AI, Agile project management, and design thinking.

Also found in KM Innovation in the Face of Disruption
Type:
Data and Measures
Topics:
Knowledge Management, KM Change Management, KM Enabling Technology, Knowledge Mapping and Flow
Industries:
Legal Services, Professional Services/Business Services
Tags:
Mobile, Agile, Artificial intelligence (AI), Cloud computing, Cognitive search , Design thinking

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