Innovation in the Face of Disruption: 2020 KM Trends Survey Report

Published On:
March 17, 2020
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Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and disruptions, mergers and acquisitions, reorganizations, and demographic turnover in the workforce.

APQC conducted a survey in early 2020 to find out how KM is responding to market, business, and technology disruptions. This report provides a cross-industry perspective into changes affecting KM and how KM programs are responding. Hot topics include migration to integrated cloud platforms, advanced analytics, machine learning/AI, Agile project management, and design thinking.