Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Avoiding Icebergs: Leadership’s Role in Driving Change
Change means something different to different people. Some find it exhilarating, while others are intimidated, and more sit back to watch change unfold with a skeptical “wait…
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Mergers and Acquisitions (M&A) are pricey endeavors that can result in enormous benefits. However, organizations struggle with ensuring the integration of the two…
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Infographics|
Managing Mergers and Acquisitions Integrations
Since early 2021 mergers & acquisition deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the…
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Infographics|
4 Ways to Stop Ineffective Meetings
This infographic reviews four ways to stop ineffective meetings, one of the biggest time wasters APQC found in a recent research project on knowledge and process productivity…
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Infographics|
Stop Wasting 10% of Knowledge Workers' Time
This infographic reviews four key actions that organizations can take to fix findability problems. Knowledge workers whose organizations have taken these steps are…
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Infographics|
Productivity is a Well-Balanced Meal
APQC conducted a survey to explore the current state of productivity from the perspective of full-time knowledge workers. This infographic looks at the definition of and…
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In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: Why Atmos Energy combines…
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Knowledge workers’ face broken, ad hoc, and inefficient processes which result in wasted time, creativity, job satisfaction, and poor quality. APQC surveyed knowledge workers…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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Case Study|
Engaging Employees in Process Work at CF Industries
Engaging employees in process work is never easy. CF Industries recognized this fact during a migration from SAP to a cloud-based enterprise resource planning (ERP) tool…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
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This case study explores how TechnipFMC created a federated governance structure for digital transformation with a central digital team, an executive steering committee, and…
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…
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To update its data environment and processes to accommodate rapid growth and incorporate new digital tools, Soluciones Verticales used in-house process improvement and…
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