Engaging employees in process work is never easy. CF Industries recognized this fact during a migration from SAP to a cloud-based enterprise resource planning (ERP) tool. During the migration, the organization wanted to minimize the use of consultants to promote knowledge transfer and retention within the organization. CF Industries also recognized that after the migration, it would need to be prepared for constant change.
This case study looks at CF Industries approach to engage people in process work in light and fun ways, without sending everyone to training.