Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Data and Measures|
KM Program Practices Report: Government and Military
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
To keep pace with evolving business needs, KM professionals must continually broaden and deepen their skills. In June 2022, APQC hosted a roundtable discussion facilitated…
-
Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
-
As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
-
With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
-
Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
Articles|
Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
-
Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
-
The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
-
Articles|
Communities of Practice at Mercer
Communities of practice are designated networks of people who share knowledge face-to-face, virtually, or both. Each community is held together by a common purpose, which…
-
Articles|
KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…
-
Articles|
Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
-
Articles|
Turning KM Data Into Insights at Mercer
Knowledge management (KM) programs produce a vast amount of data. The ability to monitor and track users at every turn has encouraged KM teams to set up robust, sometimes…