Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees…
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Given that so many organizations feel they are effective, we wanted to understand what makes some teams more effective than others. To understand what drives BPM…
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Service Catalogues Vs Process
Terminology can be tricky, and teams need to ensure they have clear definitions for their process and performance management efforts. Two terms that can cause confusion is…
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Making Process Improvement Systematic
In September 2021, APQC hosted a roundtable discussion to provide an opportunity for process and performance management professionals to share insights and effective…
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Process Improvement: People and Culture
In September 2021, APQC hosted a roundtable discussion to explore some of the most common people- and culture-based roadblocks to continuous improvement and how leading…
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There are so many technologies that can help process and knowledge management (KM) professionals deliver more for end users and the business. Two of the most popular…
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Five Pillars of Process Framework Governance
Like any asset, process frameworks require management and governance structures that address the above questions as well as overall ownership, accountability, controls, and…
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When it comes to documenting and understanding processes, there are three core tools organizations use: frameworks, maps, and models. However, there is often little clarity…
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Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
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APQC's business process management (BPM) research has revealed ten keys to successful BPM common to organizations that excel in process management. Whether or not these…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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The State of Automation in Banking
In response to the tumult and increased regulation resulting from the 2008 global recession, the banking and financial services industry became the early adopters of robotic…
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In July 2021, APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) and Jonathan Kraft (project manager) facilitated two roundtable…