Technology Drivers and Constraints for Process Performance

Published On:
July 27, 2021
Authored By:
APQC
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In July 2021, APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) and Jonathan Kraft (project manager) facilitated two roundtable conversations with process and performance management (PPM) professionals to discuss common challenges and leading practices related to process measurement. This article provides a summary of the benefits and challenges of process performance technology that participants shared during the roundtables.