Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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There are so many technologies that can help process and knowledge management (KM) professionals deliver more for end users and the business. Two of the most popular…
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Five Pillars of Process Framework Governance
Like any asset, process frameworks require management and governance structures that address the above questions as well as overall ownership, accountability, controls, and…
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When it comes to documenting and understanding processes, there are three core tools organizations use: frameworks, maps, and models. However, there is often little clarity…
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Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
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APQC's business process management (BPM) research has revealed ten keys to successful BPM common to organizations that excel in process management. Whether or not these…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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The State of Automation in Banking
In response to the tumult and increased regulation resulting from the 2008 global recession, the banking and financial services industry became the early adopters of robotic…
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In July 2021, APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) and Jonathan Kraft (project manager) facilitated two roundtable…
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In July 2021, APQC hosted two roundtable conversations with process and performance management professionals to discuss common challenges and leading practices related to…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable…
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Using a Process Framework as a Taxonomy
Organizations need not begin with a blank sheet of paper in developing a content taxonomy. Functioning as a “common language,” a taxonomy is a hierarchy of categories used to…
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A key benefit of using any process framework is having common language and clarity around an organization’s processes. Without definitions, the processes are still open to…