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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…
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Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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Turning KM Data Into Insights at Mercer
Knowledge management (KM) programs produce a vast amount of data. The ability to monitor and track users at every turn has encouraged KM teams to set up robust, sometimes…
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The State of Automation in Banking
In response to the tumult and increased regulation resulting from the 2008 global recession, the banking and financial services industry became the early adopters of robotic…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
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Digital transformation has immense implications for driving productivity and innovation in the petrochemicals industry, particularly in areas such as R&D and manufacturing…
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Enterprise Risk Management in Government
Enterprise Risk Management (ERM) is the process by which organizations identify and manage a broad portfolio of significant risks in an integrated way. ERM is foundational…
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For financial services and banking organizations, managing data is an immediate necessity and a huge challenge. Data is key in prospecting, assessing creditworthiness, and…
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In partnership with Dr. Paul Walker (Schiro/Zurich Chair in Enterprise Risk Management at St. John’s University), APQC launched its Evolving Practices in Enterprise Risk…
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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