Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Harnessing Tacit Knowledge as a Superpower
In this session, the Manufacturing Division (MMD) of Merck & Co., Inc. focuses on identifying, capturing, transferring, and sharing tacit knowledge. The organization's…
-
In this session, attendees learned how to effectively shape the stories behind the data to make it more meaningful to stakeholders. They also discovered how Kellanova…
-
During this session, attendees learned about important people skills necessary for achieving success, such as communication and facilitation. Participants engaged in…
-
The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…
-
Articles|
The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…
-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Articles|
Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
-
The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
-
For any organization, launching a knowledge management (KM) or process program is a big endeavor with lots of tough decisions to make. Fortunately, organizations don’t need…
-
Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
-
Articles|
Scaling Expertise in Oil & Gas
Given the ups and downs impacting the workforce, the unique skillsets required for the work, and the existential risk associated with mistakes, companies across the oil and…
-
Lessons learned are key to sustainable, effective project management. This article describes the lessons learned program run by Saudi Aramco’s project management office,…
-
In this article, you will learn how advanced KM programs are navigating the transition to Microsoft 365 along with key opportunities and challenges that accompany migration…
-
The U.S. Army Engineer Research and Development Center (ERDC) is the research and development arm of the U.S. Army Corps of Engineers. As part of APQC’s 2020 KM Conversations…