Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
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This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
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During this session, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from the journey…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Articles|
Setting the Stage for KM at Prudential
When knowledge resources are scattered across disparate repositories, it’s easy for employees to become frustrated and overwhelmed as they search for the knowledge they need…
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A knowledge base, also called a portal or hub, is a foundational piece of almost every knowledge management (KM) program. These centralized knowledge repositories are key…
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Webinars & Videos|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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After more than a year of whirlwind change, it’s clear that organizations need to adapt faster and more often than ever before. Knowledge management (KM) and process…
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For any organization, launching a knowledge management (KM) or process program is a big endeavor with lots of tough decisions to make. Fortunately, organizations don’t need…
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Webinars & Videos|
Automated Content Workflows at Prudential Financial
This short video features Allison Wilkins, director of knowledge management at Prudential Financial, describing how her team created automated workflows to guide the approval…
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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Portable metrology provider Advanced Industrial Machine Solutions needed a more robust approach to document management. Thus, the company leveraged APQC’s Process…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Webinars & Videos|
TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…