Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Harnessing Tacit Knowledge as a Superpower
In this session, the Manufacturing Division (MMD) of Merck & Co., Inc. focuses on identifying, capturing, transferring, and sharing tacit knowledge. The organization's…
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This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Tools & Templates|
Request for Proposal (RFP) Cost Template for a Supply Chain Control Tower
This request for proposal (RFP) cost template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
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Tools & Templates|
Request for Proposal (RFP) Solution Template for a Supply Chain Control Tower
This request for proposal (RFP) solution template was provided to technology solution vendors who were interested in responding to a November 2017 RFP for the Global Family…
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Tools & Templates|
Request for Proposal (RFP) Addendum for a Supply Chain Control Tower
This template is an addendum to a Request for Proposal (RFP) that was issued in November 2017 for the Global Family Planning Visibility and Analytics Network (VAN)…
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Tools & Templates|
Supply Chain Control Tower Interface Specification and Guidelines
In order to capture, use, and share supply chain data across multiple sources and organizations, a control tower must integrate various systems and tools. This guide captures…
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Tools & Templates|
Request for Proposal (RFP) Template for a Supply Chain Control Tower
This example Request for Proposal (RFP) wasissued in November 2017 to identify a technology solutions vendor for a control tower platform. A technology solution was needed to…
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Tools & Templates|
Example Terms of Use for a Global Supply Chain Network Platform
This is an example legal framework that can be used across a supply chain network of different companies and organizations working together. It outlines the legal terms under…
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Tools & Templates|
Example Data Use Rights Table for a Global Supply Chain Network Platform
This Data Use Rights Table is one of three components that make up the main legal framework of a multi-enterprise supply chain business network called the Global Family…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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Articles|
Setting the Stage for KM at Prudential
When knowledge resources are scattered across disparate repositories, it’s easy for employees to become frustrated and overwhelmed as they search for the knowledge they need…
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A knowledge base, also called a portal or hub, is a foundational piece of almost every knowledge management (KM) program. These centralized knowledge repositories are key…