Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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From APQC’s Sourcing and Procurement Blueprint for Success, this article details the benefits of applying a fully standardized commodity coding system. These findings are…
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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Next 90 Days Educators ‘Panel Discussion
There are still many uncertainties around COVID-19, ranging from its economic impact to how organizations build resiliency and plan for the future. As part of the Educators…
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Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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To learn more about the goals, challenges, career paths, and future plans of today’s finance professionals, APQC launched the “People of Finance” series to share the stories…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
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As customers’ expectations for service quality and responsiveness increase, some organizations are opening select KM content and systems to customers. This can present risk…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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IT consulting organization Cognizant Technology Solutions is transitioning its KM toolkit from the traditional “seek” model, in which employees must proactively search for…
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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