Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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At its simplest organizational transformation is the strategy and change management of moving an organization from its current state to a future state. Supporting…
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Three-fourths of respondents to APQC’s annual Financial Management Priorities survey ranked process improvement as the top priority for their finance functions in 2022. In…
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Articles|
Top Challenges in Effective BPM Programs
BPM programs help organizations identify opportunities for process improvement across the business, coordinate improvement projects, maintain process health over time,…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Presentation Slides|
Prioritize Improvement with the BEST Quick Scan Tool
In process and performance management, the top three priorities are process (including BPM and continuous improvement), performance (including data and analytics, measurement…
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Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. This requires organizations…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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Presentation Slides|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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Articles|
Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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Presentation Slides|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Articles|
TRIZ: Theory of Inventive Problem Solving
TRIZ, or the Theory of Inventive Problem Solving, is a systematic problem-solving approach. It involves framing problems as contradictions, which allows for the application…
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Articles|
Creating Clarity on Culture
In November 2021, APQC hosted a roundtable conversation with some of its members to discuss challenges, tactics, and solutions for managing organizational culture. Through a…
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Presentation Slides|
Why Bother Assessing Process Maturity
Why bother assessing process maturity? Why bother embedding Business Process Excellence in business teams across an enterprise? How could building effective and efficient…