Creating Clarity on Culture

In November 2021, APQC hosted a roundtable conversation with some of its members to discuss challenges, tactics, and solutions for managing organizational culture. Through a conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management) and Elissa Tucker (Principal Research Lead, Human Capital Management), participants discussed topics that included:
- the concept of organizational culture and how it differs from concepts like employee engagement or change management,
- how to create or change organizational culture, and
- the impact of trends like COVID-19 and the Great Resignation on organizational culture.
This article provides a summary of the roundtable’s main themes and examples from APQC’s research to illustrate the concepts that participants discussed.