Why Bother Assessing Process Maturity

Published On:
November 18, 2021
Authored By:
APQC
Members-Only Content:
View Now

Why bother assessing process maturity? Why bother embedding Business Process Excellence in business teams across an enterprise? How could building effective and efficient processes lead to a high-performing, reliable network?

In this webinar, Indrajit Ray, process transformation senior manager for Australia’s National Broadband Network (NBN Co), shares their process maturity journey and how it scaled that journey to 8 million happy homes.

Viewers will learn how NBN Co:

  • learned to unlock the knowledge within itself to achieve success,
  • sought to change for better, through more mature processes,
  • became a learning organization by changing mindsets, skillsets, and behaviors.

This is a copy of the presentation slides; click here for a recording of the webinar.