Process and Performance Management for Diversity and Equity

Published On:
January 20, 2022
Authored By:
APQC
Members-Only Content:
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Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity expectations.
 
In this webinar, Melinda Munro and Sarah Mushtaq of KJI Consulting Collective demonstrate how they use process and program evaluation tools to identify strengths and opportunities for supporting diversity and equity inside complex organizations.
 
Viewers will learn:

  • how process and performance management categories and tools can be adapted for goals such as diversity and equity,
  • key questions to ask about process and performance to identify maturity at achieving diversity and equity,
  • and how to apply research on diversity and equity practices in the use of process and performance tools.

This is a copy of the presentation slides; click here for the recording.