Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Jason Drake, Director of Innovation Enablement at Tate & Lyle, a global supplier of food and beverage ingredients to industrial markets, discusses the beginning of his…
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Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
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When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom and…
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In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized that…
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Presentation Slides|
From Hoarding to Sharing: Cargill’s Journey to a Digital Knowledge-Sharing Platform
How do you capture R&D knowledge and make it accessible to multiple business units that span the globe? Sonia Henry, knowledge management lead, and France Despert,…
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Presentation Slides|
Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
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Presentation Slides|
Maximizing the Power of Enterprise Search: Strategies and Best Practices
Organizations with leading knowledge reuse capabilities know employee reusability directly impacts revenue and customer value. Despite this, employees spend 25% of their time…
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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Presentation Slides|
How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
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Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Presentation Slides|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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APQC has consistently found that KM programs are stronger when directly tied to senior leadership. In this article, you will learn about these different approaches for…
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Centralized and decentralized models each come with obvious tradeoffs and benefits. When putting together or revamping a knowledge management (KM) program, some of the first…
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In most organizations, the KM core team is relatively lean. These staff members often support thousands of end users in different functions and business units, making it…
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