Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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2021 saw $5.1 trillion in mergers and acquisitions (M&As), and that number was expected to rise in 2022. However, organizations continued to struggle with fully reaping the…
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The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Mergers & acquisitions (M&A) are one strategic path to inorganic, organizational growth. M&A can be relied on for a wide variety of growth opportunities from product/supply…
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Process is the thread that connects the overall strategy and vision of an enterprise to the day-to-day operations of its members. But as an organization gets larger and more…
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Organizations invest significant resources like time, money, and FTE hours into selecting and implementing new technologies. But without a systematic approach to implement…
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
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Today’s markets move and evolve with incredible speed. Keeping up requires embracing open innovation: the organization looks beyond itself for new ideas, strategies, and…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…