Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Finding and Interviewing KM Stakeholders
When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end…
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Knowledge management leaders can use scenario planning to think about impending changes that will impact KM and analyze the needs of employees who use KM tools and approaches…
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APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me…
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This article describes five ways that leading organizations design and implement a strategic direction for their KM programs. The five tactics are illustrated with examples…
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Mergers & acquisitions (M&A) are one strategic path to inorganic, organizational growth. M&A can be relied on for a wide variety of growth opportunities from product/supply…
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Traditional approaches to project management typically focus on bringing the right tools and technical expertise to a project. For Ed Hoffman, however, the human touch…
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On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management…
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Understanding Knowledge Mapping
Knowledge mapping involves cataloging an organization’s critical knowledge to identify knowledge-related risks and opportunities. This article condenses the most important…
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On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge…
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Breaking Down Silos for Better Collaboration
Collaboration helps groups across an enterprise drive more sustainable process improvements, communicate more effectively with each other, and develop a more comprehensive…
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Building the Future of Search at Sinequa
Intelligent search tools play a critical role in KM by enabling employees to seamlessly find and share knowledge resources in the flow of work. But implementing intelligent…
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How to Use APQC’s Content Audit Template
APQC’s Content Audit Template helps KM teams perform a content audit, which involves identifying and assessing knowledge content across various sites and systems. This…
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Understanding KM Events
Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…
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To keep pace with evolving business needs, KM professionals must continually broaden and deepen their skills. In June 2022, APQC hosted a roundtable discussion facilitated…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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