Project and Knowledge Management Rely on Human Connection

Traditional approaches to project management typically focus on bringing the right tools and technical expertise to a project. For Ed Hoffman, however, the human touch—including expressions of gratitude and appreciation for others—is a bigger driver of success.   

This article is a captures the podcast interview with APQC Chairman Carla O’Dell, Hoffman shared insights and stories from his book The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects that illustrate the importance of human connection for the success of any project.