Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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This article summarizes a Q&A with APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) as part of a recent Argyle Forum webinar. In the…
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Most people understand that process improvement is valuable, but executives want to know how it will impact the bottom line. Overhauling complex business processes takes time…
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Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…
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Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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While Lean principles and techniques might be commonplace to process and performance management professionals, they are often game-changers when taught more broadly within an…
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What Sets Process Leaders Apart?
In a keynote panel discussion at APQC’s Process and Performance Management Conference, Jeff Varney, John Tesmer, Carla Zilka, and Paul Fjelsta discussed some of the most…
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Scaling Agile Processes
Agile is a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. In this highly participatory Think Tank session,…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…