Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
-
A growing number of organizations are choosing to move common or repetitive finance processes from far-flung corners of their organization to a centralized shared services…
-
In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
-
Articles|
Picking the Right KM Technology
Technology is an essential ingredient for every knowledge management (KM) program. Employees rely on tools to help them capture knowledge, share it with others, and access…
-
Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what…
-
Articles|
How Strong KM Supports Project Management
Knowledge management (KM) has great potential to improve project outcomes. When project teams reuse available knowledge, they can deliver better and faster results. When…
-
Reports & White Papers|
How Excellent KM Programs Measure Progress and Value
KM measurement is hard, but it’s not impossible. The key is to understand what leaders expect from KM and then select a mix of measures that communicate the quantity, quality…
-
APQC launched its Excellence in Knowledge Management award to recognize mature KM programs that are delivering significant value to their organizations. In studying the 2020…
-
Throughout more than two decades researching KM programs, APQC has seen organizations succeed with a variety of portal styles and capabilities. That said, some organizations…
-
Cloud software is one of the most pervasive trends in enterprise computing, with global cloud adoption growing each year. APQC carried out its Enterprise Content and…
-
Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research and benchmarking projects. Survey designers need to create questions that accurately…
-
Reports & White Papers|
Choosing the Right Knowledge Transfer Approach
When selecting a knowledge transfer approach for a given scenario, APQC recommends familiarizing yourself with the options and then asking key questions about the nature of…
-
APQC’s research in supply chain planning has found that mature supply chains that support omnichannel commerce strategies enable greater flexibility and faster customer order…
-
It’s mutually beneficial for the supply chain and suppliers to work together to improve efficiency and reduce costs. Whereas coordination with suppliers is widely…
-
APQC’s research in supply chain planning has found that the most pressing challenges in supply chain planning often concern data: data quality, data collection and…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.