Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…
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Process frameworks help organizations to clarify their processes, better understand the connectivity of processes at a high level, search for process improvement…
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Reports & White Papers|
IT Organization Performance Practices Report: Cross-Industry
APQC conducts ongoing survey research to assess organizations' IT functions and operations compared to those of their industry peers. The research collects metrics, practices…
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Reports & White Papers|
Driving Innovation through Process Management: Realizing the Potential of Digital Transformation
Companies must apply their innovation capabilities in an agile way to achieve an immediate impact while preparing for disruptive improvements. This is especially important…
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Reports & White Papers|
Digital Transformation of Business Process Governance
Appropriate business process management (BPM) capabilities have a significant impact on the value achieved through digitalization. This is especially true for establishing…
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Reports & White Papers|
Appropriate Process Standardization
Realizing the right process standardization has a significant impact on the performance of companies. It has become especially important as a foundation to deliver efficient…
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Articles|
Logistics Tune-Up Diagnostic
Examine four essential metrics included in this diagnostic to ensure that your practices will keep you running ahead of the competition. APQC's Logistics Tune-Up Diagnostic…
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When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be…
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To monitor performance of inbound deliveries process, many facilities use the metric dock-to-stock cycle time as a key performance indicator. Ensuring products are received…
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APQC's perspective on metric data from APQC's Open Standards Benchmarking in Logistics related to total cost to perform the process group "manage logistics and warehousing"…
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Articles|
Pick-to-Ship Cycle Time
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Logistics related to pick-to-ship cycle time in hours.
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Metric data from APQC's Open Standards Benchmarking in logistics reveals how organizations perform regarding the number of full-time equivalent employees (FTEs) in the…
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Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
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To objectively assess, manage, and compare procurement performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Articles|
Procurement Tune-Up Diagnostic
Examine the procurement key performance indicators included in this diagnostic to ensure that your practices will keep you running ahead of the competition. Click here to…
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