Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
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Data and Measures|
Reactive to Proactive: Financial Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
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Data and Measures|
The Next 90 Days: Manufacturing vs Services Industry
This report provides a look at the comparison between manufacturing and services industry participants’ perspectives into impacts on and changes in organizations’ business…
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Data and Measures|
The Next 90 Days: A Comparison by Role
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Corporate Strategy and the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Process and Performance Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
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To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
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Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
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Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
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Executives can motivate large numbers of employees to get on board with KM by promoting its value and role-modeling knowledge-sharing behaviors. However, these leaders are…
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Articles|
Reinforce and Refresh KM Training as Needed
If employees don’t have (or don’t think they have) an immediate need to use KM, they may forget how and why to do so. Even employees with good KM habits need refreshers,…
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Articles|
Building a KM Partnership with HR
Under the umbrella of HR, the learning and development organization is the most obvious target for knowledge management (KM) partnership. However, KM may also need to partner…
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