![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
-
As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
-
With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
-
Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
Design thinking is a strategy and methodology to uncover user needs, understand human behavior, and design solutions that align with users’ problems, preferences, and…
-
As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
-
Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
-
Data and Measures|
AI in Customer Service: Services Industry Report
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the services…
-
Data and Measures|
Knowledge Management Trends Survey Report: Government/Military Industry
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
-
Data and Measures|
Knowledge Management Trends Survey Report: Services Industry
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
-
After more than a year of whirlwind change, it’s clear that organizations need to adapt faster and more often than ever before. Knowledge management (KM) and process…
-
For any organization, launching a knowledge management (KM) or process program is a big endeavor with lots of tough decisions to make. Fortunately, organizations don’t need…
-
Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Government/Military
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Industrial Products
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.