Knowledge Management Trends Survey Report: Services Industry
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds. Topics include:
- KM’s status and role inside organizations
- Top priorities for KM programs
- The relative impact of new technologies
- Where the KM discipline is headed—and what’s required to get there
This report summarizes the findings for respondents in the services industry.