In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds. Topics include:
- KM’s status and role inside organizations
- Top priorities for KM programs
- The relative impact of new technologies
- Where the KM discipline is headed—and what’s required to get there
This report summarizes the findings for respondents in the services industry.