Knowledge Management Trends Survey Report: Services Industry

Published On:
October 19, 2021
Authored By:
Members-Only Content:

In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds. Topics include:

  • KM’s status and role inside organizations
  • Top priorities for KM programs
  • The relative impact of new technologies
  • Where the KM discipline is headed—and what’s required to get there

This report summarizes the findings for respondents in the services industry.