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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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During APQC’s 2024 conference, the Canadian Medical Protective Association (CMPA) showcased a knowledge capture process using a suggestion management system. They utilized…
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Articles|
How to Evaluate Turnover
Too much or too little turnover is a drag on your human capital budget and your organization’s bottom-line. How can you tell whether your organization is hitting its target…
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As part of APQC’s 2024 conference, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from…
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Articles|
Tips for Preventing Turnover
For employers, the effects of unwanted turnover are significant. There are explicit expenses to source, recruit, and train new hires. And there are less tangible costs, such…
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Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
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Webinars & Videos|
Knowledge Revolution with Generative AI: Megatrends and Success Stories Webinar
Artificial intelligence has accelerated interest in knowledge management (KM), automating many tasks and breaking down barriers to adoption within organizations. By contrast,…
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The fast-paced and ever-evolving nature of today's workplace requires organizations to adapt in order to thrive. While external changes can happen, the key to growth lies in…
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Articles|
Improv Conversations
The session helped participants leverage their people-centric skills to build vibrant, problem-solving cultures. They discovered digestible nuggets of wisdom, usable micro…
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Tight labor markets in recent years have turned virtually every aspect of talent acquisition into a target for innovation and automation. Combined with the shift toward…
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For a 70-year-old steel rod and wire company, creating an organization-wide process management model was the key that unlocked digital transformation.Grupo DEACERO, a…
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Data and Measures|
Sales Key Benchmarks: Pharmaceutical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Retail and Wholesale Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Insurance Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…