Employee Net Promoter Score (eNPS): What It Is and How It Is Used

Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net Promoter Score (eNPS). With eNPS, organizations can probe employee loyalty using one simple question in place of longer, more exhaustive surveys. But the simplicity of eNPS also means it must be treated with care. When administered regularly and used alongside other measurement tools and KPIs, eNPS can be a powerful tool to help an organization benchmark employee loyalty over time and identify opportunities for improvement.

This article lays out and answers some common questions related to eNPS, assesses the pros and cons of using the tool, and presents a list of seven best practices for leveraging the benefits of eNPS.