Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Driving Behavior Change With Consequences
Consequences play a critical role in change management, but many organizations and project teams struggle to know which consequences will be most effective to drive change…
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The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…
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Evaluating Change Management Outcomes: How to Determine the Success of a Change Initiative
As APQC’s 2023 Process and Performance Management Priorities research confirmed, picking the right performance measures is a continual struggle for organizations, and change…
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Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
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Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Reports & White Papers|
Best Practices in Applying Process Frameworks 2023: Survey Report
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Robotic process automation (RPA) is being hailed as the latest technological “silver bullet,” but establishing governance, identifying key capabilities and skillsets, and…
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Articles|
Reduce Scrap and Rework Costs
Scrap and rework is an important metric to track in manufacturing. Use this document to compare your organization's performance against over 870 other organizations worldwide…
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Reports & White Papers|
Automate to Elevate: Unlocking the Value Potential of AI-Powered Process Mining
A new era in digitally powered process improvement is here, fueled by a combination of rapidly advancing AI and improved access to the enormous enterprise resource planning …
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Process automation has nearly limitless potential as a means of improving efficiency, reducing errors, and saving time and money. However, most organizations have neither the…
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Introducing Agile to the Organization
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
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Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
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APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile—an iterative, collaborative, customer-centric project management paradigm…
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How Organizational Cultures Shape Agile
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
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This session gave participants a look at how focusing on the team member experience at Northshore Edward-Elmhurst Health resulted in streamlined processes and more…