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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Building Bridges to the Business
In the ever-evolving business world, fundamental KM practices such as close collaboration and partnership with the business and measuring KM's business impact never go out of…
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Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
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Articles|
How to Evaluate Turnover
Too much or too little turnover is a drag on your human capital budget and your organization’s bottom-line. How can you tell whether your organization is hitting its target…
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Articles|
Tips for Preventing Turnover
For employers, the effects of unwanted turnover are significant. There are explicit expenses to source, recruit, and train new hires. And there are less tangible costs, such…
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Tools & Templates|
Interactive Reward and Retain Employees Tune-up
Prepared using data from APQC’s Open Standards Benchmarking Reward and Retain Employees survey, this interactive diagnostic in Excel can help you compare your recruiting…
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Tight labor markets in recent years have turned virtually every aspect of talent acquisition into a target for innovation and automation. Combined with the shift toward…
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As part of a multifaceted talent acquisition strategy, an organization’s approach to identifying and connecting with people whose skills match both the present and…
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Articles|
How to Conduct a Stay Interview
Stay interviews are growing in popularity, and with good reason. In a competitive talent market, employers must take a proactive approach to retention. From this article,…
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Articles|
How to Conduct an Exit Interview
One important, and often underused, tool for understanding the drivers of employee resignation is the exit interview. In this article, you will learn about the what, why, who…
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Talent acquisition and retention, perennially important considerations for executives and boards, are closely tied to employer branding and the candidate experience. To…
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Tools & Templates|
Stay Interview Guide
This guide provides example questions for a stay interview. Select the most appropriate questions for your organization based on its employee base and HR goals. For further…
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Tools & Templates|
Exit Interview Guide
This guide provides example questions for an employee exit interview. Select the most appropriate questions for your organization based on its employee base and HR goals…
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APQC’s global survey of more than 1,000 talent acquisition executives shows that nearly two-thirds of respondent organizations use technology to some extent in selecting…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: HR Function KM Reporting Structure
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the Human…
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Is your organization using internal hiring effectively? Internal hiring helps organizations to fill roles more quickly and often in a more cost-effective way, while providing…