Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Finance Shared Services Key Benchmarks: Consumer Products/Packaged Goods
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these consumer products/packaged goods industry benchmarks highlight key…
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Collections|
Finance Shared Services Key Benchmarks
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industry benchmarks highlight key performance indicators (KPI) for…
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Data and Measures|
Finance Shared Services Key Benchmarks: Industrial Products Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industrial products industry benchmarks highlight key performance…
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Data and Measures|
Finance Shared Services Key Benchmarks: Pharmaceutical Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these pharmaceutical industry benchmarks highlight key performance indicators …
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Data and Measures|
Finance Shared Services Key Benchmarks: Retail and Wholesale Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these retail and wholesale industry benchmarks highlight key performance…
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Data and Measures|
Finance Shared Services Key Benchmarks: Services Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these services industry benchmarks highlight key performance indicators (KPI)…
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Data and Measures|
Finance Shared Services Key Benchmarks: Cross Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these cross industry benchmarks highlight key performance indicators (KPI) for…
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Shared service centers (SSCs) provide a centralized team that carries out high-volume, repeatable processes on behalf of business units or areas across an enterprise. But not…
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Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
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Articles|
Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Generation Analysis
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand: How they define and measure work productivity Factors that make them more and…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Role Analysis
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand: How they define and measure work productivity Factors that make them more and…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Organizational Culture Analysis
In mid-2021, APQC surveyed full-time knowledge workers across industries to understand: How they define and measure work productivity Factors that make them more and…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Human Capital Management/HR
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Articles|
Virtual Work Is Re-Defining Productivity
In this article, you will learn how virtual work is leading the way toward a more holistic, strategic, and ultimately better way of defining and measuring productivity.
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