Fixing Process & Knowledge Productivity Problems Survey Report: Human Capital Management/HR

Published On:
October 28, 2021
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive advantage.  

In mid-2021, APQC surveyed full-time knowledge workers across industries to understand:

  • How they define and measure work productivity
  • Factors that make them more and less productive
  • The impact of process and knowledge management interventions on productivity

This research explores how process and knowledge management can make knowledge workers in the human capital management/HR function more productive by defining and standardizing their work and connecting them to the information and expertise they need to be effective.