Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
When and How to Reskill for New Technology
Reskilling is a talent management approach that involves identifying employees working in jobs for which the organization has declining demand and training them to take on…
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Human Capital Metrics of the Month
Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…
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Articles|
Top Supply Chain Trends in 2024
In April 2024, Dr. Christian Grandzol from the Nicholas J. Giuffre Center for Supply Chain Management at Commonwealth University interviewed APQC’s Marisa Brown as part of…
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Infographics|
Collaboration Drives More Effective Cost Allocation
When leaders hear the phrase ‘process improvement,’ it makes sense that technologies like automation or generative AI might come to mind. However, management accounting…
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Financial Management Metrics of the Month
Each month, APQC features a showcased metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® financial management research…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Understanding Product/Service Development Processes
To objectively assess, manage, and compare product/service development performance, organizations need a standard framework for classifying and defining processes. APQC’s…
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When leaders hear the phrase ‘process improvement,’ it makes sense that technologies like automation or generative AI might come to mind. However, management accounting…
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Articles|
Top KM Opportunities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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Infographics|
2024 Top Technology Trends That Will Influence KM
APQC conducted its annual research survey to understand better the common priorities and challenges for Knowledge Management practitioners in 2024. This infographic…
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Infographics|
2024 Top Priorities for Knowledge Management
To kick-start 2024, APQC conducted its annual research survey to understand Knowledge Management practitioners' common priorities and challenges. This infographic summarizes…