Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Visualizing a Path to Success at The Poirier Group
When managing an enterprise or business process transformation, sometimes the quickest path to helping people envision what is possible and change key behaviors is to provide…
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Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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Ernslaw One Limited needed to overhaul its change management practices in order to support the execution and adoption of improvements across the enterprise.APQC interviewed…
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Process frameworks are an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
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APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
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Key Considerations for Process Governance
In April 2021, APQC hosted a roundtable discussion with process professionals to share pain points, challenges, and success stories around process governance. Participants…
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Utilizing APQC's PCF for Process Discovery
APQC’s Process Classification Framework® (PCF) is an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to…
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The Future of Benchmarking
As markets and industries grow more interconnected, benchmarking is expanding in both importance and scope. This article explores six areas where benchmarking is expected to…
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Created from our best practice research and hands-on experience helping organizations get the most from their process efforts, APQC’s Process Analysis and Design Methodology…
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Managing Processes Within Management Systems
In the May 2023 webinar The Art of Managing Processes Within Management Systems, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) sat down…
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The Process Lifecycle
For process management to be sustainable, each organization must define the lifecycle of its processes. By understanding and controlling a process lifecycle, an organization…
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The Covid-19 pandemic brought many changes in the way we all live and work, not the least of which was a move to off-site, remote, and hybrid work. As the world returns to a…
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Taking a Process Approach to Management
A traditional management approach involves managing departments or functional units divided by responsibility. According to Colin Christmas (Managing Director, EAGLE…
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Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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Articles|
Driving Behavior Change With Consequences
Consequences play a critical role in change management, but many organizations and project teams struggle to know which consequences will be most effective to drive change…