Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tackling the Measure Selection Process
To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with…
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Whether supply chain leaders are trying to figure out the optimal supplier network, where to locate inventory, or how customer demand patterns will be affected by a new…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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Disruptions like the COVID-19 pandemic and the Great Resignation mean that interest in organizational culture is growing rapidly. Not only are articles with the word ‘culture…
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At APQC’s 2022 Process and Knowledge Management conference, Paige Kane and Lynda Braksiek facilitated a conversation with PPM and KM professionals about change management in…
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Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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The Future of Shared Services
In an email interview with APQC, shared services experts from ScottMadden explained how organizations today are fine tuning the HR shared services (HRSS) model to deliver…
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Digitization is critical for building a future-ready finance function. In the context of a shared service center (SSC), digitization enables an organization to pay suppliers,…
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Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Embedding ESG Principles with Process
APQC hosted Dr. Deep Parekh, ESG process architecture expert, for a webinar on the intersection of process and sustainability, where Deep showed how to take standard ESG…
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